Home
When you first open the ElderHub, you’ll land on the ‘Home’ page. Here you’ll be able to see any current or future placements that you’re working on. If you’re currently working on a placement, you’ll be able to access the Care Logs and Incident Reporting tool here. You can also find our Newsfeed on the ‘Home’ page.
Schedule
The ‘Schedule’ page displays any current and future placements that you’re working on. Each placement will be shown on an individual card where you’ll be able to read about the care recipient and their care needs. You’ll also be able to find contact details for the
customer and outgoing carer, if applicable. This will be displayed 48 hours before the handover is due to take place.
Placements
The ‘Placements’ page is where you’ll be able to view and apply for future placements, as well as setting and editing your placement preferences. Find out more about making placement applications here.
You can also switch to the ‘Applications’ tab to see the status of your existing applications.
Inbox
The ‘Inbox’ page is where you’ll be able to message directly with Elder HQ and clients when you are reserved for a placement. Find out more about how you use Elder Chat here.
Your name
Your name will always be displayed on the Menu bar. If you click on this tab, you’ll find a drop-down list with the following options:
'My profile’ - view and edit your profile
'Personal information' - enter your personal details, contact details and insurance.
'Payment history' - view previous and upcoming payments relating to your work with Elder
'Claim travel expenses' - claim travel reimbursement for each placement you travel to and from.
'Account settings' - adjust your notification preferences here
'Loyalty programme' - view and access your loyalty benefits and perks
‘Help and support’ - find answers to frequently asked questions
‘Refer a carer' - get rewarded for referring another self-employed carer to the platform
'Terms and conditions' - view our T&Cs here
