In order to protect the safety of our clients and maintain assurance in the quality of our service, Elder keeps a record of all incidents that occur whilst a carer is on a placement. This also helps us support carers and clients when relevant.

Whilst on a placement, you can record incidents using our Care Logs and Incident Reporting tool. We also recommend that you always call us and the client’s family when an incident occurs. Learn more about Care Logs here.

Incidents relating to clients are reviewed by our Safeguarding and Escalations team.