Whether you’re delivering care or looking to secure a placement, it’s always important to communicate effectively. We expect carers to maintain polite and professional communication when interacting with clients, their family, fellow carers and the Elder team.

Clients

Be kind and courteous to clients when delivering person-centred care. Make sure that your client is able to hear and understand you, particularly if sharing important information.

Family

We recommend that you share regular updates with a client’s family. Keep them in the loop about any changing care needs or other events that occur during the placement. It’s also nice to share any positive stories throughout the day.

Fellow carers

You’ll likely meet fellow carers on the Elder Platform at both the start and end of a placement whilst conducting a handover. Please be polite and professional when communicating with fellow carers. Always ensure that important information is relayed clearly and accurately.

The Elder team are here to support you as much as possible. We’re passionate about helping to facilitate quality, person centred-care and delivering a great service for our carers.

You’ll likely come into contact with lots of people from the Elder team throughout your journey, whether you’re on a placement, looking for work or taking a well-deserved break. We’re committed to communicating with you respectfully, professionally, and honestly - so we expect the same from you!

Always aim for the following:

Email, Text and Chat messages

Your first point of contact when reaching out to Elder will be via chat within the ElderHub. Most of the communication you’ll have with Elder will be via email, text or chat messages. We encourage you to turn on notifications on the ElderHub to be notified of messages from us and to respond to messages in a timely manner so that we can all keep things running efficiently.
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​Phone calls

A member of the Elder HQ team may call to discuss your placement or an upcoming opportunity. We encourage you to be responsive to calls from us and to try to make sure you’re in a quiet environment with good reception when calling us.

Video calls

Throughout your Elder journey, you might occasionally find yourself on a video call to a customer or a member of our team. It’s always good to treat these calls as any other ‘normal’ appointment, so you’ll want to arrive on time and let the person know if you’re running late. We recommend signing in to the relevant platform a few minutes early to avoid any delays. Remember that video calls are great for ‘meeting’ when you can’t be there in person, so people will want to see your face! Make sure your camera is well-positioned and try to find a quiet space.

Learn more about contacting Elder here & our expected behaviours from carers on the Elder platform here