Prior to starting any placement, you’ll be provided with a Care Profile which is written by the customer. We strongly encourage you to familiarise yourself with this before arriving on placement.
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A client’s care needs may change from time to time, if you begin to notice changes in your care recipient’s behaviour or health that is concerning to you, contact the customer as soon as possible to discuss these changes and any concerns. Encourage the Customer/Family to update the Care Profile, so that it can accurately reflects the needs of the Care Recipient.
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If you’d like support in having that conversation with your Customer, you can reach out to our support team for guidance, and we'll be able to support you in having these conversations. A member of our team will also ask the Customer/Family to update the care profile accordingly.

If you’re new to Elder’s platform and are unsure how to view a Care Profile, we’ve put together a guide here. If you were unable to find the care appraisal due to a technical issue with your account or Elder Hub app, please get in touch.