# Elder Help Center

> Advice and answers from the Elder Team

## Using the ElderHub

- [How to set up your preferences](http://help.elder.org/en/articles/4189148-how-to-set-up-your-preferences.md): By sharing your preferences with us, you'll see more relevant placement opportunities.
- [Editing and updating your profile](http://help.elder.org/en/articles/3970803-editing-and-updating-your-profile.md): Keep your profile up to date to increase your chances of securing work
- [Navigating the ElderHub](http://help.elder.org/en/articles/3169125-navigating-the-elderhub.md)
- [Logging into the ElderHub](http://help.elder.org/en/articles/3169120-logging-into-the-elderhub.md): Downloading the ElderHub and logging in
- [Introducing Elder Chat](http://help.elder.org/en/articles/8693820-introducing-elder-chat.md): Chat directly with Customer and Elder HQ within the ElderHub
- [Your Introductory Video Guide](http://help.elder.org/en/articles/4783883-your-introductory-video-guide.md): Build trust. Show who you are. Stand out. A short video helps families feel confident choosing you.
- [Self employment letters](http://help.elder.org/en/articles/9394093-self-employment-letters.md): How to generate self employment letters via ElderHub
- [Your profile picture](http://help.elder.org/en/articles/9687550-your-profile-picture.md): A profile picture builds trust and credibility with prospective clients

## Working with Elder

- [Who are Elder?](http://help.elder.org/en/articles/3169122-who-are-elder.md): How did Elder start & what type of agency is Elder
- [What regions does Elder operate in?](http://help.elder.org/en/articles/4618483-what-regions-does-elder-operate-in.md)
- [Does Elder provide uniform?](http://help.elder.org/en/articles/4618496-does-elder-provide-uniform.md)
- [Does Elder track reports of incidents while on placement?](http://help.elder.org/en/articles/3169126-does-elder-track-reports-of-incidents-while-on-placement.md)
- [How do I succeed as a Self-Employed Carer on the Elder Platform?](http://help.elder.org/en/articles/3169084-how-do-i-succeed-as-a-self-employed-carer-on-the-elder-platform.md): Discover what it means to be a self-employed carer on our platform
- [Communicating effectively at Elder](http://help.elder.org/en/articles/5172638-communicating-effectively-at-elder.md)
- [Do I need to work as self-employed with Elder?](http://help.elder.org/en/articles/3169096-do-i-need-to-work-as-self-employed-with-elder.md)
- [Am I insured as a Carer on the Elder Platform?](http://help.elder.org/en/articles/8395792-am-i-insured-as-a-carer-on-the-elder-platform.md): Protecting yourself as a self-employed carer on the Elder Platform
- [Renewing an expiring DBS or PVG](http://help.elder.org/en/articles/5908961-renewing-an-expiring-dbs-or-pvg.md): Make sure your DBS or PVG is no older than 2 years and 10 months
- [Right to Work in the UK](http://help.elder.org/en/articles/4618481-right-to-work-in-the-uk.md): Demonstrating Right to Work on the Elder Platform
- [References and work experience](http://help.elder.org/en/articles/4618461-references-and-work-experience.md): Add work experience to optimise your profile and increase your chances of securing work
- [How do I change my bank details](http://help.elder.org/en/articles/9043233-how-do-i-change-my-bank-details.md): Ensure your bank details are correct and update to get paid correctly
- [Referrals at Elder](http://help.elder.org/en/articles/5679625-referrals-at-elder.md): Get a bonus for recommending self-employed carers to the Elder Platform
- [What do I do if I want to leave the Elder platform?](http://help.elder.org/en/articles/3169127-what-do-i-do-if-i-want-to-leave-the-elder-platform.md)
- [Carer Terms and Conditions](http://help.elder.org/en/articles/9584017-carer-terms-and-conditions.md): How to find the agreement between you, a self-employed carer, and Elder
- [Safeguarding at Elder](http://help.elder.org/en/articles/9680224-safeguarding-at-elder.md)
- [Can I use my phone on placement?](http://help.elder.org/en/articles/9863582-can-i-use-my-phone-on-placement.md)
- [Prohibited duties on the Elder Platform](http://help.elder.org/en/articles/10138934-prohibited-duties-on-the-elder-platform.md): Duties self-employed carers are not expected to undertake on the platform

## Rewards and support

- [e-Learning through Access Learning](http://help.elder.org/en/articles/5807592-e-learning-through-access-learning.md): How to get access to e-learning through Elder's loyalty programme
- [How does Elder's loyalty programme work?](http://help.elder.org/en/articles/5585394-how-does-elder-s-loyalty-programme-work.md)
- [Can I move to a different loyalty package?](http://help.elder.org/en/articles/5585263-can-i-move-to-a-different-loyalty-package.md): Elder will let you know if you're about to move to a different package, or lose your benefits.
- [How do I claim my loyalty package?](http://help.elder.org/en/articles/5585118-how-do-i-claim-my-loyalty-package.md): How to access your rewards on the loyalty programme
- [Elder's Self-Employed Carer of the Month Initiative](http://help.elder.org/en/articles/6371253-elder-s-self-employed-carer-of-the-month-initiative.md): A guide on how our Self-Employed Carer of the Month is chosen

## Selecting and applying for placements

- [How do I plan my work schedule?](http://help.elder.org/en/articles/4571404-how-do-i-plan-my-work-schedule.md): A guide to planning your work schedule when applying for placements
- [I saw a placement on the ElderHub earlier but now it's gone! Where is it?](http://help.elder.org/en/articles/3169121-i-saw-a-placement-on-the-elderhub-earlier-but-now-it-s-gone-where-is-it.md)
- [I’ve received a text about a placement starting soon. What does it mean?](http://help.elder.org/en/articles/3169092-i-ve-received-a-text-about-a-placement-starting-soon-what-does-it-mean.md)
- [Why can’t I see any placements on the ElderHub?](http://help.elder.org/en/articles/3169119-why-can-t-i-see-any-placements-on-the-elderhub.md)
- [How to apply for a placement on the ElderHub](http://help.elder.org/en/articles/3169087-how-to-apply-for-a-placement-on-the-elderhub.md): How to navigate the 'Placements' page of ElderHub
- [Why has my placement been cancelled?](http://help.elder.org/en/articles/3169089-why-has-my-placement-been-cancelled.md)
- [Set your own pay rate when applying for visiting placements](http://help.elder.org/en/articles/9178912-set-your-own-pay-rate-when-applying-for-visiting-placements.md): What to expect when setting your own rate on visiting placements

## Types of placements

- [Do placements require carers to drive?](http://help.elder.org/en/articles/3169094-do-placements-require-carers-to-drive.md): Do I have to be a driver to work on the Elder Platform?
- [What is a companionship care placement?](http://help.elder.org/en/articles/3169093-what-is-a-companionship-care-placement.md)
- [What is the difference between fixed-length and ongoing placements?](http://help.elder.org/en/articles/4618502-what-is-the-difference-between-fixed-length-and-ongoing-placements.md)

## Preparing for a placement

- [Confirming a placement](http://help.elder.org/en/articles/5121782-confirming-a-placement.md): How to confirm a placement once you've been selected
- [Handovers with another Carer](http://help.elder.org/en/articles/3169097-handovers-with-another-carer.md)
- [Is there anything I need to do before starting a placement?](http://help.elder.org/en/articles/3169095-is-there-anything-i-need-to-do-before-starting-a-placement.md)
- [Am I required to do cleaning and housework on a placement?](http://help.elder.org/en/articles/3169101-am-i-required-to-do-cleaning-and-housework-on-a-placement.md)
- [What accommodation will I be given during my placement?](http://help.elder.org/en/articles/3169099-what-accommodation-will-i-be-given-during-my-placement.md)
- [Will I be provided with food during my placement?](http://help.elder.org/en/articles/3169098-will-i-be-provided-with-food-during-my-placement.md)
- [Can I administer medication?](http://help.elder.org/en/articles/8779642-can-i-administer-medication.md)
- [Contacting the family ahead of placement](http://help.elder.org/en/articles/9712037-contacting-the-family-ahead-of-placement.md): How to find the contact details for the customer or the outgoing carer ahead of placement starting

## Travel to and from placement

- [Travel to and from a placement](http://help.elder.org/en/articles/3169107-travel-to-and-from-a-placement.md)
- [I am running late to my handover, what do I do?](http://help.elder.org/en/articles/3169104-i-am-running-late-to-my-handover-what-do-i-do.md)
- [How to claim travel reimbursement](http://help.elder.org/en/articles/9612107-how-to-claim-travel-reimbursement.md): Travel reimbursement can be claimed within ElderHub

## Work and breaks

- [Taking breaks during the day](http://help.elder.org/en/articles/5517062-taking-breaks-during-the-day.md): Caring can be tough. It’s essential that you give yourself breaks during the day while on placement.
- [Can I invite guests to a placement?](http://help.elder.org/en/articles/3169102-can-i-invite-guests-to-a-placement.md)
- [Care logs and incident reporting tool](http://help.elder.org/en/articles/4214877-care-logs-and-incident-reporting-tool.md): Keep your care logs all in one place and report incidences when they occur, keeping families in the loop.
- [Handling a client or customer's money](http://help.elder.org/en/articles/3169110-handling-a-client-or-customer-s-money.md)
- [What to do in an emergency](http://help.elder.org/en/articles/3169109-what-to-do-in-an-emergency.md)
- [Do I need to inform Elder about updates to the Care Profile?](http://help.elder.org/en/articles/3169108-do-i-need-to-inform-elder-about-updates-to-the-care-profile.md)
- [Booking breaks away from placement](http://help.elder.org/en/articles/3169112-booking-breaks-away-from-placement.md): Caring can be tough, plan ahead to give yourself breaks away from placement
- [What should I do if I am having issues on a placement?](http://help.elder.org/en/articles/3169106-what-should-i-do-if-i-am-having-issues-on-a-placement.md)
- [Changing placement dates](http://help.elder.org/en/articles/9712026-changing-placement-dates.md): Changing dates of a current or upcoming placement.

## Payments and reimbursements

- [Do carers with Elder get holiday pay?](http://help.elder.org/en/articles/3169118-do-carers-with-elder-get-holiday-pay.md)
- [When is an enhancement offered?](http://help.elder.org/en/articles/3169117-when-is-an-enhancement-offered.md)
- [When and how will I be paid?](http://help.elder.org/en/articles/3169114-when-and-how-will-i-be-paid.md)

## How to contact us

- [How to contact Elder?](http://help.elder.org/en/articles/3169123-how-to-contact-elder.md)
- [How to sign-up for Zoom?](http://help.elder.org/en/articles/4718280-how-to-sign-up-for-zoom.md): Follow these simple steps to download Zoom so you can connect with anyone, from anywhere \(as long as you have Wi-Fi\).