Before heading out to placement, you can contact the customer using Elder Chat. To start messaging the customer, head to the inbox section of ElderHub and select the Customer’s name.
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You’ll also be able to view the contact details for the customer and the outgoing carer in the ElderHub. You can view this by:
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1. Heading to the homepage of ElderHub
2. Click on “Placement details”
3. You’ll be able to view placement contact details for the customer, and if applicable, the outgoing carer.
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Please see our guide on how to prepare for an upcoming placement here.