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Introducing Elder Chat

Chat directly with Customer and Elder HQ within the Elder Hub

Updated over 2 months ago

Whether you’re delivering care or looking to secure a placement, it’s always important to communicate effectively. We expect self-employed carers on the Elder Platform to maintain polite and professional communication when interacting with Care Recipients and/or Customers, their families, other self-employed carers and the Elder team.

This applies to all forms of communication, including Elder chat with customers and HQ staff.

You can read more about Elder’s communication expectations here

We want you set you up for success, here's a few tips on how to use Chat:

  • Make sure you have the latest version of the Elder Hub app downloaded

  • Ensure you have notifications turned on, be sure to respond in a timely manner. Some of our Customers are looking for urgent care so be sure to respond as soon as possible.

  • Read the placement details to better understand the client’s needs. You can use Chat to seek clarification from the Customer to ensure you fully understand placement requirements.

    • It is important that you apply to placements which are most suited to your skills, knowledge, experience, and training. Honesty about your strengths and limitations as a self-employed carer will help facilitate success and safety for both yourself and the Care Recipient. This requires reading placement specifications in full and being comfortable with duties outlined in the Care Recipients' Care Profile.

    • Think about the placements location and how you would travel there. If you're a driver and would want to drive on placement, we encourage you to list this on your profile for clients to see. Potential clients may ask you about this over chat.

  • Think about how your experience fits the client’s needs.

    • Be prepared to give examples which highlight your relevant skills and experiences.

    • You may want to mention if you’ve previously provided care in the local area or had a client with similar needs.

Please note: Elder monitors chat for quality assurance purposes. Poor communication may result in removal of your access to the platform. You can read more Elder’s carer standards here.

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