On the 1st of each month, we’ll recalculate the days of care you have provided via the Platform to ensure you are receiving the right rewards. This means, if you’ve provided enough days of care to receive a higher loyalty package, you’ll receive confirmation of this on the 1st of the month, and be able to start claiming your new rewards straight away.

If you’ve provided less days of care than usual, you may no longer qualify for your current loyalty package and will receive confirmation that you’ll be moving down a package on the 1st of the month. If your days of care remain consistent - you’ll receive confirmation that you’ll keep receiving your current package.

Lastly, if you haven’t worked on an Elder placement in the past 180 days (six months), you’ll lose any rewards you have access to.
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If you’re due to move to a different loyalty package, we’ll contact you to let you know how many days of care you need to provide to either stay in your current package, or move to a higher one. We’ll do this before the 1st of the month so that you have time to book in some additional placements if you’d like to.

You can also track your progress any time in the Elder Hub, simply go to your profile and head to 'loyalty programme' to view how many days of care you’ve delivered, and your current rewards.