After you’ve successfully made a placement application, Elder will confirm if you have been selected by the client. This process typically takes a few days.

You’ll receive confirmation from Elder by email. Occasionally, a member of our team might also call or text you. You can always check the status of your applications in the Elder Hub, and view confirmed placements under the ‘Schedule’ tab.

A few days prior to your placement starting, we will send you a ‘Placement Confirmation’ form by text message. The form will ask you to confirm attendance, and that you are also fit to work. Please complete and submit the form as soon as possible. If we do not receive a response from you within 24 hours, we may need to treat this as a cancellation and make alternative arrangements for care.

Please note: the ‘Placement Confirmation’ forms are sent automatically. You will still receive the form if you are returning to a placement at regular intervals, or if you have confirmed your attendance with a member of staff by phone.

Elder expects carers to apply for placements only if they are available and committed to attend if selected. As such, if you have been selected for a placement, we expect you to attend the placement as planned.

If you are no longer able to commit to a placement, or if you think you’ve been wrongly assigned, you should contact us as soon as possible so that we can make alternative arrangements for care.

Elder monitors placement cancellations for quality assurance purposes. Repeated cancellations will result in removal from the platform, so it’s important that you remain reliable and always let us know if plans change.