You can contact via chat message through the Elder Hub, Email & Phone.
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​Elder Chat
You can chat directly with Elder HQ and Customers using Elder Chat. To access Chat:
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1. Head to Elder Hub
2. Click on 'Inbox'
3. Select 'Elder' to talk to us and 'Clients' to talk to customers who
4. Happy Chatting!
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​Email
You can send us an email on [email protected]
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​Phone
If you have an urgent issue relating to your placement call us on 0333 150 2350. Please note we're open, Monday to Friday, 8am - 6pm and Saturday and Sunday, 9am - 5pm.
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For all other non-urgent queries please send us a chat message or email.
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​In an emergency situation please remember to call 999 in the first instance, when safe to do so contact your customer. We'll also provide you with a 24-hour emergency helpline whilst you're on placement if you need to contact us out-of-hours.