You can contact via chat message through the Elder Hub, Email & Phone.
Elder Chat
You can chat directly with Elder HQ and Customers using Elder Chat. To access Chat:
1. Head to Elder Hub
2. Click on 'Inbox'
3. Select 'Elder' to talk to us and 'Clients' to talk to customers who
4. Happy Chatting!
Email
You can send us an email on [email protected]
Phone
If you have an urgent issue relating to your placement call us on 0333 150 2350. Please note we're open, Monday to Friday, 8am - 6pm and Saturday and Sunday, 9am - 5pm.
For all other non-urgent queries please send us a chat message or email.
In an emergency situation please remember to call 999 in the first instance, when safe to do so contact your customer. We'll also provide you with a 24-hour emergency helpline whilst you're on placement if you need to contact us out-of-hours.
Updated over 2 months ago