If you require any emergency services during a placement please call 999. You should always discuss emergencies and non-emergencies concerns with the Customer and/or family.
If you are ever concerned about your safety or the safety of your care recipient, or think that there is any chance that this could be an emergency, it is essential you call 999 as soon as possible.
Non-emergency queries should go to 111 or the Care Recipient's GP, in addition to contacting the Customer or family.
Any non-emergency concerns about the safety and well-being of a vulnerable adult should be raised with the Customer and/or reported to the relevant Local Authority Safeguarding Team. You can find the local council of your placement here.
If your Care Recipient requires hospitalisation, please work with the Customer or family members to determine whether or not you should stay on the placement while they are hospitalised.
After an emergency or non-emergency concern, you should contact Elder when it is safe to do so, please let us know of the situation, what happened, and next steps you have agreed to with your Customer/Family.
Whilst on a placement, you can record care logs and report incidents via ElderHub, keeping families and Elder in the loop. We encourage you to record any incident, no matter how major or minor.
To read more about how to record an incident read here